Homeaway.com Complaint
Horrible Customer Services and Resolution from the Renter Point of View - Rental Property Customer Service Response
The lack of customer service and the ability to find a resolutions to a situation that is so obvious infuriates me. I have no confidence in HomeAway or their platform. I will never book a property through their system or any other affiliated entities like VBRO.
I'm not sure how they can continue to function with such poor front end management and customer relations. No matter if you are the Renter or the Landlord I would not rely on this company to handle any situation with professionalism. Stay Clear!!!
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