Homeaway.com Support Tickets All Reviews

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Homeaway.com Reviews

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  • unauthorised payment



    I had enquired about a property on Home Away Vancouver (NO 3772283) The owner contacted me to check suitability. After the conversation we realised that it wasn't and agreed that I would keep looking. Since then 2 transactions have appeared on my bankcard. Not only were they not authorised it is limiting my ability to book something else. What do I have to do to get a credit. Very, very annoyed right now. More...
    (Travel)
  • Waste of Money



    Website & Vacation Rental Listing #:HomeAway.co.UK # 874305 Rental Property Address: Meridian Place, London England E149FF Owner or Property Manager Name: Monika and Pankaj Goyal Owner or Property Manager Email: Meridianplace2010@yahoo.co.uk Owner or Property Manager Phone: 07956838009 or 07719989032 Owner or Property Manager Mailing Address: 9 Meridian Place City, State, Country, Postal code: London, England E14 9FE December 16th, we arrived at our rental property after traveling all night. When we entered the property I was very concerned. The property... More...
    (Travel)
  • Scammed through Homeaway UK site



    Please see my review. I would really like to know what your company is going to do to reassure users of its website that they are safe to make contact through it and that they can put trust in it. I sent my enquiry through your website (UK) to an owner only to find out now that the person who answered me was not the real owner. This person has stolen 2300 Euros from me and my holiday. The police are investigating and holiday rentals are sure it is not their website that has been compromised but the owner's email account. It doesn't really matter to me who it was. I just want... More...
    (Travel)
  • Non-response by HomeAway Customer Service



    In mid-May I submitted a complaint to HomeAway on their website form saying it was an emergency. The rental property I had found through their site had told me that the property was not available 10 days from the start of my trip. I then called HomeAway customer service after no response from them. The only thing they offered was to send an e-mail to the property rental company to contact me. That was not any help at all. This rental company had stopped communicating with me after they told me they were pulling my property. They had already charged $2,000 to my credit card. This... More...
    (Travel)


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