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Homeaway.com Complaint - Awful company, Awful rental
Homeaway.com Complaint

Homeaway.com Complaint


Awful company, Awful rental

The apartment I rented through Home Away was uninhabitable. There was black mold on the bathroom walls and floors and the apartment smelled like a sewer. The shower didn't drain. It made the entire apartment smell and closing the door to the bath did not help as the bedroom was foul smelling as well. There had been a leak in the bedroom and the wall was buckled and also smelled terrible. We we were charged for 3 days, their "minimum") and at a higher rate than the weekly rate we had agreed to. NO one should be subjected to this and also have to pay for it. This apartment is listed and reviewed as 5 stars. Because I asked for my money back from the owner after not being able to contact him for 2 days stay and said I would submit a bad review, the review I submitted will not be published and other people will be subjected to this place.

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homeawaysupport says: (8 years ago)
Hi Iris,
I’m so sorry to hear about your disappointing vacation experience. I’ve reviewed your case, and you absolutely did the right thing by reporting the incident to us. Please contact us (http://www.homeaway.com/info/about-us/homeaway-faqs) if we can better explain the reasoning behind our Review Guidelines (http://www.homeaway.com/info/homeaway/owner-marketing/reviewsguidelines). We would also like to take the opportunity to discuss our HomeAway Carefree Rental Guarantee (http://guarantee.homeaway.com/) program which protects your vacation rental payment in the event of extenuating circumstances.

Kind Regards,
HomeAway Support

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