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Homeaway.com Complaint - Complaint of Homeaway by Owner
Homeaway.com Complaint

Homeaway.com Complaint


Complaint of Homeaway by Owner

Complaint of VRBO by Owners
In 2010 I began renting my Beachfront condo to short term transient guest to cover my expenses with this condo. Like so many other property owners I turned to the service that I used my self, VRBO.com (Acronym for Vacation Rentals By Owner). Initially VRBO was nothing more than a classified ad site for property owners to post their properties in various categories based on location and amenities. Initially the process was pleasing and enjoyable. Skip forward 5 years and there is not a day that goes by where I do not think of a way to escape the necessary evil in my life. VRBO! VRBO enacted a policy in 2011 that required owners to allow reviews of their properties. Prior to that, as an owner you could disallow or allow this feature. As a digital consumer I recalled the process Ebay.com has in place where the review process is not so onerous. A purchaser may think twice about leaving an embellished bad review in fear that they will be given one in return for merely falsifying a review to be vengeful.

VRBO has completely stepped away from their roots. VRBO does not own my property, I do. My property is not a Hotel, its mine. I do not have to let people stay at my property, I allow them to as my guest. VRBO is spending a lot of its efforts to compete with the www.expedia.com, www.travelocity.com, www.hotels.com market. Those sites are renting hotel rooms from companies that rent hotel rooms.

Needless to say because VRBO has drifted so far away from its initial vision it allows pure onerous reviews where a guest that just chunked my TV out the window and lit my sofa on fire may post a negative review about my property in the fact that I kept their $300 security deposit "unjustly."

I request assistance to return the power to the owners of the properties (the people that pay VRBO.com's salary) or even the playing field by requiring guest to create a profile and get reviewed themselves as well. Perhaps they may think twice before hurling that TV out the window this time.

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