Homeaway.com Complaint

Homeaway.com Complaint


Confusing interface makes it unclear if an offer was accepted

I made an offer on a property and homeaway.com continued to show a "so and so has HH:MM:SS to accept your offer" ticker on the Messages page for the entire 24 hours. This ended and no message from them (yes, I checked my spam folder) and no charge to my credit card. So I thought it wasn't accepted and booked elsewhere. 8 hours later my card is charged. Apparently it was accepted. This is total crap user interface design and I've not heard back from support who claim it take 2-3 business days to reply. Doubt that will help much, from the other things I'm seeing in reviews of the site. I'd strongly advise against using this site.

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