Homeaway.com Complaint

Homeaway.com Complaint


Double charged on rent and transaction fees - Rental Property

I have spend almost over 2 hours dealing on the phone with 1) Martin, 2) Mervin, 3) Aida, 4) Ashley about an issue with a mistake of a double charge on my account. The persons do not have any idea how to handle the situation. Although is said that I was going to be transferred by the "Payment Processing Team". I found that they do not know nothing about it and also that they put you on hold, for a while, with no music which means that you do not know if the phone is dead or if they will come back to the phone. I was asked why? I was told that they needed to talk to their supervisor. Finally, after talking with all these employees, the last person gave me a case number. I had to ask to provide me with an email confirmation. I also asked how long would it take. She did not know and asked me to be put on hold. I said..no please enough is enough. Just send me an email confirmation and will deal with the case number later.

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