Homeaway.com Complaint

Homeaway.com Complaint


Home Away has no Customer Service and Site isn't working!

I attempted 5 times to make my final payment for next month's rental. Each time the card was rejected and I tried two different cards, same error message. Called the 'contact us' number and was patient and respectful to the foreign 'representative', only wanted to make the payment. I was put on hold three times, told I would be transferred to a specialist. Again, on hold but the music changed and now I heard a message on the security and trustworthiness of their staff and site. Told to dial 1 if I wanted to leave a voice message after 30 minutes but even that didn't work. This is really ridiculous.

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