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Homeaway.com Complaint - Luxury villa in Lucca/Homeaway
Homeaway.com Complaint

Homeaway.com Complaint


Luxury villa in Lucca/Homeaway

Last summer we rented villa La Tana (Lucca/Italy) via Homeaway. Information provided by Homeaway proved to be incorrect. We were misled by either the landlord (Masetti) as Homeaway.
We tried to post a review. Masetti denied that we were his cliënts. Homeaway asked us for proof (contract, photo's etc.) We delivered an overweming amount of proof but Homeaway did not respond anymore. On a formal complaint they did not respond.
To everyone: avoid this organisation!!

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Hammo says: (6 years ago)
We rented an apartment in Lucca. The apartment although okay, was not as described on the website. We sent a review saying this, but has not been published. We contacted Home Away UK (by email) but they do not reply. Seems only positive feedback is displayed.

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