Homeaway.com Reviews and Complaints All Reviews

hstone's Picture Comment by hstone  0

User comment:


Since VRBO sold out to Homeaway, they have gone downhill! Their customer support for owners is non-existant. At this point a complaint is sent to their FAQ section as a way to resolve it!
My latest and biggest concern is that homeaway "Quotes" rates to renters that are not correct. They take the owner's rate and devise some way of quoting that is not correct. So, a renter contacts an owner and the rate they were "Quoted" by Homeaway is not what the owner says, so they think the owner is cheating them!
VRBO was an excellent site. Homeaway has ruined that!
Stay AWAY!

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