Homeaway.com Support Ticket

Waste of Money

Created By: nne2sxm's Picture nne2sxm Last Reply: nne2sxm's Picture nne2sxm
Priority Level: [Medium] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0

Website & Vacation Rental Listing #:HomeAway.co.UK # 874305

Rental Property Address: Meridian Place, London England E149FF

Owner or Property Manager Name: Monika and Pankaj Goyal
Owner or Property Manager Email: Meridianplace2010@yahoo.co.uk Owner or Property Manager Phone: 07956838009 or 07719989032

Owner or Property Manager Mailing Address: 9 Meridian Place City, State, Country, Postal code: London, England E14 9FE

December 16th, we arrived at our rental property after traveling all
night. When we entered the property I was very concerned. The
property was not what I had expected. The master bedroom was 1/2 the size
of what was shown in the listing. The apartment was very tired
looking. In the master bathroom, the casing around the shower was
rotting. On the side of the toilet, there were also issues with the
wall. In the living room, there was a wood board covering a hole in the
ceiling. We later found out that when it rains, it then begins to
leak. This board was hanging down and screws were missing. Out on
the balcony, part of the casement fell off.

In the kitchen, there were 3 lights, only 1 had a working bulb. In the living
room there was one small sofa, no additional seating.

After seeing all of the issues and the size of the apartment, we called the landlord
and he came over to speak with us. He did admit the apartment needed
work. He said he would have another apartment available on Monday that we
could take a look at and if that didn't work, one would be available Wednesday
that we would really love. He said to call him at 12 on Monday.
At 12:00 Monday, we called him, expecting to see the new
apartment. It was not ready, so we could not see
it. He came over to speak to us. Our "new" option
was to take the apartment Wednesday. He would also give is
10 pounds off per day, he could not do any more. He again
said the apartment we were in was not what was advertised and that Monika
would have to change the add. We said we needed to think
about this. We were there for our daughters graduation from grad
school and had other things to think about versus dealing with landlords who
keep changing their story.

We called him on Tuesday and then he said the apartment was not available,
Monika had just rented it. He could not tell me why they would rent an
apartment that he had offered to us. It was more of the same bait and
switch. At this point, I had had it with these people. The offered
to give our money back (after deducting for our days we were there) and we
could find another place. Not a real good option when you are on vacation
in a foreign country. They gave us an additional 5 pounds for a total of
15 pounds off per day. Approximately 15%. Given the apartment we
were put in was 800 square feet and the "luxury" apartment Pankaj told us about
is 1200 square feet, I don't feel the situation was resolved to our
satisfaction. As I had computer access, I could check to see if the
"luxury" apartment was still available on line and guess what, it was.

In March we rented a property in London through HomeAway and it was exactly as
advertised. We did not have any issues.

The property we were put in was not what was
advertised. In no manner shape or form would I consider where we stayed a
"luxury" apartment. It is an apartment that is in need of a lot of work
and they are aware of this. I would like half of my money back to
satisfactorily resolve this issue.

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